Your client portal, step by step.
Simple guides for everything you do in Mintsoft, from adding products and sending stock to placing orders and reading your invoice.
Get set up
Add your products
Send stock to us
Create an ASN
An advance shipping notice tells us what’s arriving, so we can book it in fast.
Open guideUK goods-in process
Follow this for every delivery to Thame, to avoid a non-conformance charge.
Open guideEU goods-in process
Follow this for every delivery to Rotterdam, to avoid a non-conformance charge.
Open guidePlace and manage orders
Place a single order
How to place a manual order.
Open guidePlace orders in bulk
Upload lots of orders at once.
Open guideCopy an existing order
Re-send an order quickly, for example after a failed delivery or damage.
Open guideBespoke labels and paperwork
For orders that need case labels or customer booking-in documents.
Open guideManage back orders
Keep back orders flowing smoothly through the system.
Open guideOrder queries
What happens when there’s a problem at despatch, and how to avoid delays.
Open guideKeep track of stock
Your invoices
Quick fixes, no need to call us.
Always make changes in Mintsoft, not your webshop. We download each order once, so changes made on your webshop afterwards won’t reach us. You can only change orders in the NEW or BACK ORDER status. After that, they’re being packed or have already gone.
Change a delivery address
- Find the order in Mintsoft.
- Click Manage, then Details.
- Update the address and save.
Add or remove a product
- Find the order in Mintsoft.
- Click Manage, then Details.
- Add or remove the product and save.
Change product quantities
- Find the order in Mintsoft.
- Click Manage, then Details.
- Change the quantity and save.
Cancel an order
- Find the order in Mintsoft.
- Tick the box to the left of the order.
- Next to Bulk Actions, choose Cancel, then press Go.
Product › Extra Details › Low Stock Alert LevelShipping Management › Extras › Courier Service Price Estimator3PL AccountingWarehouse › Goods In › Create ASNStill stuck?
Your account manager is always happy to help. Or get in touch with our support team.