Managing back orders
Running an e-commerce site efficently as you can will always lead to back orders. A necessary evil of a successful business but don’t worry, we have a process that can help you manage them with as little pain as possible. Please note it is your responsibility to check these daily and reprocess as we can only pick orders in the NEW status,
To view your Back Orders, open the Dashboard and view the Order Status Summary Table. Click on the ONBACKORDER hyperlink
This will then take you to all orders that have a back order
Press the small arrow to the right of the order and that will expand the order and show all items that have been ordered. You are then looking at comparing the Qauntity Committed Column with the Quantity Allocated. Where the numbers don’t match, that is the item you are on back order for. In the example below PIG/PAC/CHI40 is on back order. Knowing this you have 3 options:
Leave the order alone and it will sit on back order until the item comes in.
Split the order and send what we have and when the item on back order comes in it will be sent.
Change the order so the item on back order is either deleted or replaced with an item that has stock.
How to Split the Order
Click on Actions > Split Order
How to amend the order and replace /remove the back order item
Click on Actions > Details
Click Items
Add the Product you want by finding it, amending the quantity and pressing Add
Finally scroll down, find the product that is on back order and scroll to the right and click Remove. The order will then reprocess and become a NEW order ready for us to pick.
