Courier service bulletins

Courier news and incidents, all in one place

Weather, strikes, customs delays and service changes can affect your parcels. Pick a courier below to see their latest updates before they reach your customers.

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If something goes wrong

Parcel delayed, lost or damaged? We’ll handle it.

Courier bulletins tell you what’s happening across a network. For anything affecting one of your own orders, we’re here to help.

Our operational updates

Holiday hours, courier changes and anything else that affects your orders with us.

UK updates   EU updates
Make a courier claim

Tell us in writing within 7 days of the expected delivery date and we’ll handle the claim with the courier for you.

UK claims   EU claims
Talk to your account manager

Seeing a pattern of delays in one area? Tell us and we’ll look at the best service for the areas affected.

Client support
Client handbook

Guides for every process

Step-by-step guides and operational documentation for clients using Scale 3PL fulfilment services.