Mintsoft training · Invoicing
Understanding your invoice.
Your monthly invoice has eight types of charge. Here’s what each one covers, what makes it go up or down, and where to see the detail in your portal.
Your invoice at a glance
Eight lines, one invoice.
Illustration of a Scale 3PL invoice. Amounts are hidden in this example.
- 1Picking costPicking each item from the shelf for your orders.
- 2Postage costDelivering your orders, by courier or on a pallet.
- 3Rework costKitting, bundling, labelling and any extra labour needed to get your orders out. It can include some packaging.
- 4Packaging costThe boxes, mailers, void fill and tape used to send your products.
- 5Generic admin costYour monthly licence fee for the portal and integrations, plus any account management charges.
- 6Invoice admin costThe sales order charge: a flat fee for processing each order.
- 7Goods in costUnloading, counting and booking in your deliveries.
- 8Storage costThe space your stock takes up in our warehouse.
Each charge explained
What it is, and what drives it.
Picking cost
Picking each item from the shelf for your orders.
- Charged
- Per SKU picked on each order.
- Depends on
- The number of items and different products on each order.
- Check it
- The Orders section of your invoice breakdown.
Postage cost
Delivering your orders, by courier or on a pallet.
- Charged
- Per parcel or pallet, by service.
- Depends on
- The courier service, weight, size and destination.
- Check it
- The Orders section, which shows the courier service for each order.
Rework cost
Kitting, bundling, labelling and any extra labour needed to get your orders out. It can include some packaging.
- Charged
- Per job, item or hour.
- Depends on
- The extra work you ask for, like building gift sets or relabelling stock.
- Check it
- The rework and additional items lines on your invoice breakdown.
Packaging cost
The boxes, mailers, void fill and tape used to send your products.
- Charged
- Per item of packaging used.
- Depends on
- The size and type of packaging each order needs.
- Check it
- The packaging lines on your invoice breakdown.
Generic admin cost
Your monthly licence fee for the portal and integrations, plus any account management charges.
- Charged
- Monthly.
- Depends on
- Your agreement with us.
- Check it
- A fixed line on each invoice.
Invoice admin cost
The sales order charge: a flat fee for processing each order.
- Charged
- Per order.
- Depends on
- How many orders we send for you.
- Check it
- The Orders section, one charge per order.
Goods in cost
Unloading, counting and booking in your deliveries.
- Charged
- Per delivery, carton, pallet or unit.
- Depends on
- How your deliveries arrive and how much is in them.
- Check it
- The goods in lines, matched to each ASN.
Storage cost
The space your stock takes up in our warehouse.
- Charged
- Per storage space, for the time it’s used.
- Depends on
- How much stock you hold and how long it stays.
- Check it
- The storage lines on your invoice breakdown.
Every order, delivery and storage charge is listed in your portal. See View and download your invoices to find it.
Keep costs down
Six ways to get more from every pound.
Keep weights and sizes accurate
Correct product weights and dimensions mean the right courier service and packaging, first time.
Send an ASN for every delivery
Deliveries we’re expecting are faster to book in, and your stock is ready to sell sooner.
Review slow-moving stock
Stock that hasn’t sold in months still takes up space. Ask us about returning or clearing it.
Ship in the right packaging
Products that ship in their own packaging, or fit a smaller mailer, can cost less to send.
Check charges during the month
Unconfirmed Invoice Items shows charges as they happen, so there are no surprises.
Talk to us
If your volumes or products change, we can review your setup together.
Questions
Common questions.
Do the charges include VAT?
The charge lines are before VAT. VAT is added at the bottom of your invoice.
Why does postage change from month to month?
It depends on how many orders you send and the services they use. Heavier, larger or international parcels, and faster services, cost more.
What’s the difference between picking and invoice admin?
Invoice admin is a flat fee for each order. Picking is charged for the items on that order, so an order with more products costs more to pick.
Why is there a rework charge?
Rework covers extra work outside a normal pick and pack, like kitting, bundling, relabelling or extra labour. You’ll only see it if we’ve done that work for you.
Where can I see the detail behind each line?
In your portal, under 3PL Accounting. Open the invoice with View, or use the Extended Invoice Report. See View and download your invoices.
I think a charge is wrong
Email us with the invoice number and the line you’re querying, and we’ll look into it.
Need a hand?
We’re here to help.
Question about a charge? Send us the invoice number and the line you’re asking about.