Mintsoft training · Products

Add a product in five steps.

Every item you send us needs a product record in your portal, so we can book it in, store it and pick it for your orders. Here’s exactly what to fill in, screen by screen.

Start step 1 Adding lots? Bulk upload
Checked against Mintsoft’s help centre, October 2026
About 2 minutesper product
Only 2 fields requiredSKU and Name
Add the barcode and weightfor faster, more accurate orders
1

Open the product form

In the menu on the left, click Products, then Add New Product.

  1. 1
    ProductsOpens the products menu.
  2. 2
    Add New ProductOpens a blank product form.

Illustration of the client portal. Your screen may look slightly different.

2

Fill in the General tab

This is the only tab you must complete. SKU and Name are required; everything else is optional but helps us.

  1. 1
    SKU (required)Your unique product code, up to 75 characters. It must match the SKU in your webshop exactly, including capitals.
  2. 2
    Name (required)The product name, up to 99 characters. Make it clear enough for our pickers to recognise.
  3. 3
    EAN barcodeWe scan every item at picking, so a barcode makes your orders faster and even more accurate.
  4. 4
    Customs descriptionA short description for international parcels, up to 50 characters, such as “Ceramic mug”.
  5. 5
    Country of manufactureNeeded for customs on parcels leaving the UK or EU.

Selling more than one size or colour? Add each one as its own product with its own SKU.

Illustration of the client portal. Your screen may look slightly different.

3

Add the size and weight

Open the Pricing and Size tab. Nothing here is required, but the weight is really important.

  1. 1
    Weight in kgUsed to choose the right courier service and print the label. Without it, parcels can be charged at the wrong rate.
  2. 2
    Dimensions in cmHeight, length and depth help us pick the right box and avoid volumetric charges.
  3. 3
    PriceThe selling price, used on despatch notes and for customs values.

Weigh one item packed as it will be sold, in kilograms. For example, 420g is 0.42.

Illustration of the client portal. Your screen may look slightly different.

4

Set the extra details, then save

Open the Extra Details tab to fine-tune how we handle the product, then click Next to save.

  1. 1
    Low stock alert levelGet an alert when stock falls to this number, so you can reorder in time.
  2. 2
    Infinite stockLeave this off. It ignores your real stock, so your webshop could sell products we don’t have.
  3. 3
    Packing instructionsAnything our packers should know, such as “fragile” or “pack upright”.
  4. 4
    NextSaves the product. If there’s nothing else to fill in, it’s added straight away.

Leave Infinite Stock switched off unless your account manager has asked you to turn it on.

Illustration of the client portal. Your screen may look slightly different.

5

Add a product image

Images help our team pick the right item. Find your product in Products → Overview.

  1. 1
    Your new productIt appears in the Products Overview list straight away, with 0 in stock until your delivery arrives.
  2. 2
    ActionsOpens the menu for that product.
  3. 3
    Upload ImageChoose an image file from your computer. Or paste a web link into ImageURL on the General tab.

Illustration of the client portal. Your screen may look slightly different.

Reference

Every field, explained.

A quick guide to each field, and whether you need to fill it in.

General tab
SKURequiredUnique code, max 75 characters. Must match your webshop.
NameRequiredMax 99 characters.
EAN / UPC BarcodeRecommendedThe barcode printed on the product.
DescriptionOptionalA longer description.
Customs DescriptionRecommendedFor international shipping, max 50 characters.
MID CodeOptionalManufacturer ID for commercial invoices, max 30 characters.
Country Of ManufactureRecommendedFor customs.
DiscontinuedOptionalMarks a product you no longer sell.
Pre-OrderableOptionalLets your channels take orders while out of stock. Speak to us before using it.
ImageURLOptionalA public web link to the product image.
Sync Stock FromOptionalHold back stock updates to your channels until a future date, for example a launch.
Pricing and Size tab
WeightRecommendedIn kilograms.
Height, Length, DepthRecommendedIn centimetres.
Price / Cost PriceOptionalSelling price and your cost.
VAT ExemptOptionalTurn on for zero-VAT products.
Extra Details tab
Low Stock Alert LevelRecommendedAlert threshold.
Infinite StockLeave offIgnores real stock levels.
Handling Time - DaysOptional0 to 365 days before shipping.
Units Per ParcelOptionalMost units we can fit in one parcel.
Packing InstructionsOptionalNotes for our packers.
Best Before Warning (days)OptionalWarn this many days before expiry.
Categories / SuppliersOptionalFor your own reporting.
Hazardous Details tab
UN Number, Class, Shipping NameIf hazardousOnly for dangerous goods, such as aerosols, perfume or lithium batteries. Talk to us first.

Based on Mintsoft’s Create a product guide. To stop selling a product, see Delete or discontinue products.

What next?

Product added. Now what?

Adding lots of products?

Upload them all at once with our spreadsheet template.

Open guide

Send us your stock

Create an ASN so we know your delivery is coming.

Open guide

More Mintsoft guides

Step-by-step help for everything in your portal.

Open guide

Need a hand?

We’re here to help.

Not sure what to put in a field? Our support team can talk you through it.

support@scale3pl.co.ukUK supporteu@scale3pl.co.ukEU All Mintsoft guides