UK CUSTOMER SUPPORT PORTAL

*

UK CUSTOMER SUPPORT PORTAL *

Logo for EcoWatch with a teal leaf and black and teal text

MINTSOFT portal log in

Click here to log into your Scale 3PL portal.

LOG IN
A person sitting on a bench reading a newspaper, wearing a blue and white striped long-sleeve shirt and light gray jeans, with their face obscured by the newspaper.

UK operational updates

Make sure you click here regularly to see any operational updates that may affect your orders

VIEW UPDATES
Close-up of hands typing on a silver laptop keyboard with a beige strap watch on the left wrist, on a white surface.

mintsoft training

Click here to access some additional Mintsoft training to help you make the most of our advanced IT software

LEARN
Broken green glass bottle shattered into multiple pieces on a surface.

UK Courier & Pallet Claims

We are aware that occasionally you need to raise a claim against the courier when things don't go to plan. Please click here to access the claims process

CLAIM
Person wrapping a Christmas gift with brown paper and red and white striped string, with Christmas decorations and a lit candle in the background.

reworking & kit building process

When you need some extra TLC with your products, you will need to book in time with our team for reworking. Please click here on the process of how to do this.

CLICK TO LEARN MORE
A delivery truck with its back open, showing a pallet loaded with stacked cardboard boxes secured with red plastic wrap, waiting on a street.

UK goods in procesS

It’s really important you follow the goods in process to ensure the smooth receipt of your precious cargo.

FOLLOW THE PROCESS
Neon sign spelling 'Charging' in pinkish-orange color, mounted on a wall with horizontal wooden panels.

peak & bank holiday changes

At key times of the year, we need to adapt our operational processes to ensure we can keep up with the increase in orders. Please make yourself aware of these changes.

LEARN MORE
White number 5 enclosed in a white circle painted on a dark asphalt surface.

5 glorious steps

If you would like to work with us, then please click on this link to see the 5 glorious next steps.

LET'S DO THIS
A digitally edited black and white portrait of a man with glasses, a beard, and missing teeth, outlined in blue, against a colorful background of canned snacks.

digital marketing services

Give your e-commerce channels a shot in the arm and use our partnership with a digital marketing specialist to supercharge your sales.

LEARN MORE
An open white cardboard box with two flaps, with brown and beige papers inside, placed on a white surface against a white background.

Packaging

Click here to see the packaging we offer

LET'S DO THIS
A tan dog sitting on the ground with a black and pink collar, lifting its right paw in the air against a white wall.

frequently asked questions

Click here to access some of our most FAQs.

FAQS