UK CUSTOMER SUPPORT PORTAL
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UK CUSTOMER SUPPORT PORTAL *
Client Help Centre
Guides and operational information for clients using Scale 3PL fulfilment services.
MINTSOFT portal log in
Click here to log into your Scale 3PL portal.
UK operational updates
Make sure you click here regularly to see any operational updates that may affect your orders
mintsoft training
Click here to access some additional Mintsoft training to help you make the most of our advanced IT software
UK Courier & Pallet Claims
We are aware that occasionally you need to raise a claim against the courier when things don't go to plan. Please click here to access the claims process
reworking & kit building process
When you need some extra TLC with your products, you will need to book in time with our team for reworking. Please click here on the process of how to do this.
UK goods in procesS
It’s really important you follow the goods in process to ensure the smooth receipt of your precious cargo.
peak & bank holiday changes
At key times of the year, we need to adapt our operational processes to ensure we can keep up with the increase in orders. Please make yourself aware of these changes.
ADDITIONAL CHARGES
Click here to view a list of the additional fees we charge for labour, waste, labels, pallets, CHEP and many more across both the UK and EU.
digital marketing services
Give your e-commerce channels a shot in the arm and use our partnership with a digital marketing specialist to supercharge your sales.
5 glorious steps
If you would like to work with us, then please click on this link to see the 5 glorious next steps.
Royal mail international prices
Please click here to view the latest Royal Mail International prices which can be updated by Royal Mail each month. It’s important to keep an eye on these in case they change.
Packaging
Click here to see the packaging we offer
client handbook
Guides and operational documentation for clients using Scale 3PL fulfilment services.
frequently asked questions
Click here to access some of our most FAQs.