Mintsoft training · Orders
Labels and documents for your orders.
Case labels, FBA labels, customs paperwork or a retailer’s delivery note: if we need to print something for an order, attach it to the order in your portal. Here’s how, screen by screen.
When you need this
Anything we print goes on the order.
Kitting into cases
For example, packing single items into cases of 6 with a case label on each.
Amazon FBA
Item and carton labels for stock going into Amazon’s warehouses.
Customs paperwork
A commercial invoice or declaration for orders going abroad.
Retailer delivery notes
Department stores and retailers that want their own delivery note in the box.
Your own courier
Labels for when your courier collects, instead of one of ours.
Anything else we print
If it isn’t already in the warehouse and needs printing, it goes on the order.
Write clear packing notes
On the Complete Order screen of a manual order, fill in Packing Notes and turn on Upload Attachments Next?. Then click Create Order.
- 1Packing NotesExactly what to do, every time. The person packing it may never have seen this order before.
- 2Upload Attachments Next?Turn it on. After you click Create Order, you’ll go straight to the documents screen.
- 3Create OrderSaves the order and opens the documents screen.
Always attach documents? Turn on Upload Order Attachments By Default in your user settings, and the toggle will be on every time.
Illustration of the client portal. Your screen may look slightly different.
Add your first document
Choose the type, give it a clear title, choose the PDF and click Upload.
- 1Document TypeSee the table below for which to choose.
- 2TitleFor case labels, use the SKU so we can match the label to the product.
- 3FilePDF only, so it prints exactly as you designed it.
- 4UploadAdds it to the order.
Illustration of the client portal. Your screen may look slightly different.
Add each document separately
Repeat for every label and document. One case label per SKU, each in its own file.
- 1One per SKUEach SKU’s case label is a separate upload, titled with the SKU.
- 2Other documentsDelivery notes, customs invoices and so on.
- 3FinishDone. Everything prints with the order when we pick it.
Keep each file under 4MB. Large PDFs may not upload.
Illustration of the client portal. Your screen may look slightly different.
Order already in the portal?
For webshop or uploaded orders, open the order in Orders → Overview with Actions → Details, and add documents in the Documents tab.
- 1Details tabAdd or change the Packing Notes here, then click Update.
- 2Documents tabChoose the type, title and file, just like steps 2 and 3.
- 3UploadAdds it to the order.
Do this while the order is still NEW. Once we start picking, it may be too late, so email us straight away.
Illustration of the client portal. Your screen may look slightly different.
Packing notes
Write them for someone who’s never seen your order.
The person packing it may not have done it before, and won’t know what “last time” was.
What to do, how many, where the label goes and what to include.
Label sizes
Get the size right and it prints perfectly.
Case labels
6 x 4 inchesOne label file per SKU, titled with the SKU. Tell us in the packing notes where it goes on the case.
Item labels
55 x 35mmFor labelling individual products, like barcodes or batch labels.
Amazon FBA labels
27 per A4 sheetUse Amazon’s 27-label A4 template, exactly as Seller Central creates it.
Save labels as PDF at actual size, with one label per page for case labels.
Document types
Which type should I choose?
Emails to your account manager can be missed, and the person packing your order won’t see them. Attach everything to the order so it prints with the picking paperwork. Anything missing will delay your order.
Questions
Common questions.
Can I email the labels instead?
Please don’t. Emails can be missed, and the person packing your order won’t see them. Everything needs to be on the order itself.
We sent this order before. Do I still need notes?
Yes, every time. Different people may pack it, so the notes and documents need to be on every order.
What size should my labels be?
Case labels 6 x 4 inches, item labels 55 x 35mm, and FBA labels on a 27-per-sheet A4 template. Save them as PDF at actual size.
What if a document is missing?
We can’t send the order until we have it, so it may be held and we’ll get in touch. Adding everything when you place the order avoids delays.
Can I add documents to an order from my webshop?
Yes. Find it in Orders → Overview, click Actions → Details and use the Documents tab, while it’s still NEW.
Can I use Word or image files?
Please use PDF. Other formats can print at the wrong size or lose their layout.
Based on Mintsoft’s Create a manual order, User settings, Update order details and Request additional order documentation guides.
Need a hand?
We’re here to help.
Not sure what we need for a special order? Ask us before you place it.