EU CUSTOMER SUPPORT PORTAL
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EU CUSTOMER SUPPORT PORTAL *
Client Help Centre
Guides and operational information for clients using Scale 3PL fulfilment services.
MINTSOFT portal log in
Click here to log into your Scale 3PL portal.
check our performance
Customer’s can view our KPI dashboard and see how we are performing across picking accuracy, damages and on time despatch.
mintsoft training
Click here to access some additional Mintsoft training to help you make the most of our advanced IT software
EU operational updates
Make sure you click here regularly to see any operational updates that may affect your orders
eu reworking & kit building process
When you need some extra TLC with your products, you will need to book in time with our team for reworking. Please click here on the process of how to do this.
EU Courier & Pallet Claims
We are aware that occasionally you need to raise a claim against the courier when things don't go to plan. Please click here to access the claims process
upload your customs documentation HERE
Before you send in your goods, please upload your customs documentation here for review,
eu goods in process
It’s really important you follow the goods in process to ensure the smooth receipt of your precious cargo.
frequently asked questions
Click here to access some of our most FAQs.
SHIPPING LITHIUM ION BATTERIES
Our site in Rotterdam is an approved lithium ion battery storage and fulfilment centre. Click to here to learn more.
digital marketing services
Give your e-commerce channels a shot in the arm and use our partnership with a digital marketing specialist to supercharge your sales.
EU 4 glorious steps
If you would like to work with us in the EU, then please click on this link to see the 4 glorious next steps.
COURIER SERVICE BULLETINS
Please click here to view service bulletins from the couriers we work with.
ADDITIONAL CHARGES
Click here to view a list of the additional fees we charge for labour, waste, labels, pallets, CHEP and many more across both the UK and EU.
check courier pricing
Customers can check courier and parcel prices using our Courier Service Price Estimator (it calculates the shipping cost for an order before it’s dispatched).To use it:
Log into Mintsoft and Go to Shipping Management → Extras → Courier Service Price Estimator.
Or add the Shipping Estimator widget to your dashboard.
Fill in: Warehouse, Courier Service, Country, Total Weight (KG), and Number Of Parcels(plus optional fields like Channel and PostCode). Click Get Price to see the total cost.
Packaging types
Click here to see the packaging we offer
Packaging CALCULATOR
Use our packaging calculator to work out which size box is perfect for your needs