COURIER AND PALLET SHIPPER CLAIM FORMS

We are aware that occasionally you need to raise a claim against the courier when things don't go to plan. When this happens, please use the claim forms below. Failure to provide all the information from the claim may result in your claim being delayed or rejected by the courier.

DPD LOCAL PARCEL CLAIM FORM - within 14 days of despatch

For both Yodel and Evri you can now claim directly, you do not need to involve Scale 3PL. 

Click here for Yodel Claims Process 
Click here for Evri Claims Process 

All claims are to be logged via the Customer Services portal through the link below - 

https://support.itdglobal.com/hc/en-gb/requests/new

The account number is

165193 STARTUP LOGISTICS LTD T/A SCALE 3PL FULFILLMENT 

Select option - Request: Lost/ Damaged/ Claim

In the Customer name field, you must put Scale 3PL or Startup Logistics, not your own business name. 

PALLET CLAIM FORM - within 7 days of despatch