Client support
How can we help today?
Log in to your portal, check the latest updates or find a process. Choose your warehouse to get started.
UK warehouse
Thame, Oxfordshire
Unit 19, Thame Park Business Centre, Wenman Road, Thame, OX9 3XA
Monday to Friday, 08:30 to 17:30
UK updatesGoods-in processKit buildingCourier claimsPeak & bank holidaysPackagingQuarantine / releaseCourier prices
Email UK support →
EU warehouse
Rotterdam, Netherlands
Bosporusstraat 51, 3199 LJ Maasvlakte, Rotterdam
Monday to Friday, 07:30 to 16:30
EU updatesGoods-in processKit buildingCourier claimsCustoms documentsLithium batteriesQuarantine / releaseCourier prices
More EU support pages →
For all clients
Useful tools and guides
Help centre
Step-by-step guides for everything in your portal.
Open →KPI dashboard
Live picking accuracy, damages and on-time despatch.
Open →Mintsoft training
Get more out of your client portal.
Open →Incident bulletins
Service disruptions and courier incidents.
Open →Client FAQs
Answers to the questions clients ask most.
Open →Additional charges
Our full list of additional service charges.
Open →Still stuck?
Your account manager is here to help. Drop us a line and we'll get back to you as quickly as we can.