Client support · Stock
Quarantine and release stock.
Need to stop a product from being sent out? We can put it on hold in quarantine, so it isn’t picked for any orders until you tell us to release it. One simple template does both.
When to use it
Common reasons to quarantine.
Damaged or faulty
Stock that’s arrived damaged or failed a quality check.
Product recall
A batch you need to pull from sale straight away.
Awaiting testing
Products waiting on lab results or paperwork before they can be sold.
Date or batch issues
Short-dated or expired stock, or a batch you want to hold back.
Relabelling needed
Stock that needs new labels or packaging before it goes out.
How it works
Three steps, either way.
Download the template
Grab our bulk stock action CSV. It’s the same file for quarantining and releasing.
Download CSVFill it in
Add one line for each product you want to put on hold, with the quantity. If only part of your stock is affected, include the batch or expiry details.
Email it to us
Send the completed file to support@scale3pl.co.uk (UK) or supporteu@scale3pl.co.uk (EU), with a short note on why the stock is being held.
Email UK supportUrgent recall? Email us straight away and say it’s urgent in the subject line, then follow up with the completed template.
Download the template
Use the same bulk stock action CSV you used to quarantine the stock.
Download CSVList what to release
Add one line for each product you want back on sale, with the quantity and any batch details.
Email it to us
Send it to support@scale3pl.co.uk (UK) or supporteu@scale3pl.co.uk (EU). Once it’s released, the stock is available to pick again.
Email UK supportStock that can’t be sold? If quarantined stock needs to come back to you or be disposed of, say so in your email and our team will come back to you with the options.
Before you send it
A quick checklist.
Getting these right means we can act on your request first time.
- Use the templateKeep the column headings exactly as they are, so the file uploads cleanly.
- Check your SKUsUse the same SKUs as in your Mintsoft portal.
- Be specific about batchesIf only one batch or expiry date is affected, say which, so good stock keeps selling.
- Tell us whyA one-line reason helps our team handle the stock correctly.
Need a hand?
We’re here to help.
Our support team can answer any questions about quarantining stock. You’ll find step-by-step guides for everything else in the client handbook.