Peak and bank holiday Operational Changes

In order to run the operation as efficiently as possible and ensure all our customers get the service they deserve at peak times of the year, we need to change the way we work in the run up to and time after a bank holiday occurs.

Please familiarise yourself with the below changes. We will of course work with you to be as flexible as we can but we do need to ensure that when order volumes dramatically increase, we can put the pedal to the metal and despatch. We’re sure you agree.

Bank Holidays

• There will be no Goods In allowed the Tuesday after a bank holiday. This will ensure our team are focussed on dispatching the orders generated over the weekend.

Easter

• We will not onboard new customers 2 weeks before Easter to ensure our warehouse focusses on our existing customers and their demands.

• There will be no Goods In allowed the Tuesday after Easter Monday. This will ensure our team are focussed on dispatching the orders generated over the weekend.

Black Friday

• We will not onboard new customers 2 weeks before Black Friday to ensure our warehouse focusses on our existing customers and their demands.

• There will be no Goods In allowed the week before Black Friday. This will ensure our team are focussed on dispatching the orders in the run up to the event.

• There will be no Goods In allowed the Tuesday after Cyber Monday. This will ensure our team are focussed on dispatching the orders generated over the weekend.

• There will be no customer meetings in the week before Black Friday unless operationally critical. This it to ensure our customer facing staff can focus on our brands escalating needs.

• There will be no kit building available in the week before and after Black Friday. Any kit building needed for Black Friday will have to be booked in in advance of these dates.

• We will reduce all non-critical operational work that would distract from dispatching our customers orders so we can focus on getting parcels out the door.  

Christmas

• We will not onboard new customers 2 weeks before Christmas to ensure our warehouse focusses on our existing customers and their demands.

• There will be no Goods In allowed the week before Christmas. This will ensure our team are focussed on dispatching the orders in the run up to the event.

• Goods in will not be allowed until after the New Year.

• There will be no customer meetings in the week before Christmas unless operationally critical. This it to ensure our customer facing staff can focus on our brands escalating needs.

• There will be no kit building available in the week before, during nd after Christmas and New Year. Any kit building needed for this season will have to be booked in in advance of these dates.

• We will reduce all non-critical operational work that would distract from dispatching our customers orders so we can focus on getting parcels out the door.  

• No Goods in during Xmas period.