Peak & bank holidays

How we work when it gets busy.

When order volumes jump, our whole team switches to getting your parcels out the door. Here’s what changes around bank holidays, Easter, Black Friday and Christmas, with this year’s dates worked out for you.

Despatch comes firstGoods in pauses on the busiest days so every picker is on orders.
Existing brands firstWe pause onboarding so our current brands get our full attention.
Plan ahead, no surprisesBook kit builds and stock deliveries early using the dates below.

What changes and when

Pick a season to see the dates.

Black Friday

    No new brands onboarded

    For the 2 weeks before Black Friday, so the warehouse can focus on our existing brands.

    No goods in

    The week before Black Friday, and the Tuesday after Cyber Monday while we clear the weekend’s orders.

    No kit building

    The week before and the week after Black Friday. Book any Black Friday kits in before these dates.

    No customer meetings

    The week before Black Friday, unless operationally critical, so our team can focus on escalations.

    Non-critical work paused

    Anything that would distract from despatching your orders is put on hold until volumes settle.

    Dates are worked out automatically from UK bank holidays. We’ll always try to be as flexible as we can, so talk to your account manager if something is critical.

    Get ready for peak

    Four things to do before the rush.

    01

    Send stock in early

    Get peak stock to us before the goods-in pause, with an ASN raised for every delivery.

    Create an ASN

    02

    Book kit builds

    Gift sets and bundles for peak need booking in before the kit-building pause.

    Contact support

    03

    Set low stock alerts

    Know before a best seller runs out, so you can reorder in time.

    See how

    04

    Brush up on Mintsoft

    Our step-by-step guides help you place, change and track orders yourself.

    Mintsoft training

    Questions?

    We’re here to help.

    If you have a launch, promotion or delivery that clashes with these dates, speak to your account manager as early as possible and we’ll work with you.

    support@scale3pl.co.ukUK supporteu@scale3pl.co.ukEU Mintsoft training