New customer sign-up

This could be the start of a beautiful relationship

Welcome to Scale 3PL. Choose where your stock will live, then work through the steps below. It only takes a few steps.

  1. Tell us about you

    A few details about you and your brand, so we can set up your account.

    Start form →

  2. Connect your webshop

    Our step-by-step guides for Shopify, Amazon, WooCommerce and more.

    View guides →

  3. Read our terms

    Our terms, conditions and fee structure. Nothing hidden, and no question is a silly one.

    Download T&Cs →

  4. Upload your products

    Fill in our product template so we can load your range. Use the same product codes across all your webshops.

    Download template →

  5. Set up Direct Debit

    Set up payment via GoCardless. We collect 14 days after each invoice date.

    Set up Direct Debit →

Last step: email your completed forms to hello@scale3pl.co.uk. We'll set up your account and be in touch to book in your first delivery.

Not a UK-registered business? Under HMRC's Fulfilment House Due Diligence Scheme (FHDDS), we need to check VAT details for non-UK sellers before we can store your goods. Please also complete our Importer of Record questionnaire and read our VAT compliance policy.

  1. Tell us about you

    A few details about you and your brand, so we can set up your EU account.

    Start form →

  2. Connect your webshop

    Our step-by-step guides for Shopify, Amazon, WooCommerce and more.

    View guides →

  3. Read our terms

    Terms, conditions and fees for Scale 3PL Fulfillment B.V., our Rotterdam company.

    Download T&Cs →

  4. Upload your products

    Fill in our product template so we can load your range. Use the same product codes across all your webshops.

    Download template →

Last step: email your completed forms to supporteu@scale3pl.co.uk. We'll set up your EU account and be in touch to book in your first delivery.

Good to know: to sell from our Rotterdam warehouse you'll need an EU EORI number and a Dutch VAT number. We can help with Limited Fiscal Representation (LFR).

Signing up for both? Please complete the UK and EU steps.

What happens next

From sign-up to your first order

Account set up

We create your client portal and load your products.

Channels connected

Your webshops and marketplaces are linked so orders flow in automatically.

First delivery

Book in your stock and we check it into your portal.

You're live

Orders ship, and your account manager checks in to make sure all is well.

Client handbook

Guides and operational documentation for working with us.

Open →

Operational updates

Courier changes, surcharges and opening hours that affect your orders.

Open →

Client support

Portal log-in, processes and forms for the UK and EU.

Open →

Questions before you start?

No question is a silly one. We'd rather you know all the details now, so everyone is on the same page from day one.

Email hello@scale3pl.co.ukCall 020 3876 5480

NON UK REGISTERED BUSINESS?

If you are a non-UK registered business and would like to work with us in the UK you will need to complete the Importer of Record document below.

The HMRC Fulfilment House Due Diligence Scheme (FHDDS) requires businesses that store, pack, or import goods from outside the UK on behalf of non-UK sellers to register and comply with strict due diligence to prevent VAT and duty fraud. Registered businesses must verify customer VAT details, maintain records, and report non-compliance

You can read our Standard Operating Procedures here

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