NEW CLIENT HANDBOOK
Scale 3PL has launched a new Client Handbook designed to make working with our fulfilment operation simpler, clearer and more transparent.
The handbook brings together the operational guides, processes and documentation that clients need to run their fulfilment smoothly. It provides a single location where clients can understand how our warehouse works, how to send stock correctly and how orders move through the system.
WHY WE BUILT THE CLIENT HANDBOOK
As our fulfilment operation has grown, we noticed that many clients were asking the same operational questions:
How do I send stock to the warehouse?
What documents are required for EU shipments?
How do I create an inbound shipment?
What happens when stock arrives?
Instead of answering these questions individually each time, we built a structured knowledge base that explains each process clearly.
The goal is simple: make fulfilment predictable and easy to work with.
WHAT THE HANDBOOK INCLUDES
The new handbook includes guides covering the most common operational processes.
Examples include:
How to send stock to the Scale 3PL warehouse
Creating an ASN in Mintsoft
The UK goods-in process
The EU goods-in process
Customs declaration requirements
Uploading product datasheets
Order processing and dispatch
Each article explains what clients need to do, what our warehouse team will do and what information is required.
SUPPORTING EU FULFILMENT
The handbook also includes guidance for clients shipping stock into our EU warehouse.
This includes documentation requirements such as:
commercial invoices
HS codes
customs declarations
EU EORI numbers.
Clear documentation reduces delays during customs clearance and helps ensure stock can be received quickly once it arrives.
HELPING CLIENTS SCALE
The purpose of the handbook is not only to answer questions but to support growth.
When processes are documented:
onboarding new brands becomes faster
operational errors are reduced
clients can plan shipments with confidence.
It also helps our warehouse team maintain consistent processes as volumes increase.
WHERE TO FIND THE CLIENT HANDBOOK
The Scale 3PL Client Handbook is available on our website and will continue to expand as new guides are added.
Clients can access the handbook here:
New operational guides will be added over time as the fulfilment operation grows.
ABOUT SCALE 3PL
Scale 3PL provides fulfilment services for growing ecommerce brands. Our warehouses support direct-to-consumer and retail distribution across the UK and Europe.
Our focus is simple: fast dispatch, accurate picking and clear operational processes.