UPDATED GOODS IN PROCEDURE EU
Scale 3PL operates an EU fulfilment warehouse in Rotterdam to support ecommerce brands selling into Europe.
Sending stock into the EU requires the correct documentation, customs information and inbound booking process. Following the correct process ensures goods move through customs smoothly and can be received quickly by the warehouse team.
This guide explains how the EU goods-in process works and what clients need to do before shipping stock.
Why EU Goods-In Requires Extra Steps
Shipping goods into the European Union involves customs clearance and VAT handling.
Before sending stock to the warehouse, clients must ensure the shipment contains the correct import information. Without this information shipments may be delayed at customs or refused by the warehouse.
Key information required includes:
EU EORI number
commercial invoice
HS codes for all products
accurate product values
Some shipments may use Limited Fiscal Representation (LFR) to manage VAT requirements.
Step 1 – Create an Inbound Shipment
Before dispatching stock to the warehouse, clients must create an inbound shipment in the warehouse management system.
Scale 3PL uses:
Mintsoft
The inbound shipment record must include:
SKU
quantity
pallet count
carton count
expected delivery date
This allows the warehouse team to prepare for the delivery.
Step 2 – Prepare Shipment Documentation
Every shipment entering the EU warehouse must include transport and customs documentation.
Required documents include:
commercial invoice
packing list
transport document such as CMR, AWB or bill of lading.
These documents are required for customs clearance.
Step 3 – Submit Your Customs Declaration
Before shipping your goods, you must submit a customs declaration to Scale 3PL for review.
The declaration can be uploaded here:
https://www.scale3pl.co.uk/customs-declarations
The operations team reviews the declaration to ensure the information is correct.
Shipments should only be dispatched once approval has been received.
Step 4 – Book Your Delivery
Once your customs declaration has been approved you must email the EU goods-in team to book the delivery.
Your email should include:
ASN number
pallet quantity
expected delivery date.
After this information is received the warehouse team will confirm a delivery slot.
Step 5 – Delivery to the EU Warehouse
Goods are delivered to the Scale 3PL EU warehouse in Rotterdam.
When the shipment arrives the warehouse team will:
inspect pallets and cartons
check for damage
confirm the quantities delivered.
Step 6 – Inventory Booking
The warehouse team verifies the received quantities against the inbound shipment record.
Stock is then booked into the warehouse system.
Once booked:
inventory becomes available for order processing
stock locations are assigned.
Processing Time
The operational target is for goods-in processing to be completed within 24 hours of arrival.
Providing accurate documentation and submitting customs information in advance helps ensure this target is met.
Avoiding Goods-In Delays
Most goods-in delays occur due to missing or incorrect documentation.
To avoid delays ensure that:
the ASN is created before shipping
the customs declaration is approved before dispatch
shipment documentation matches the products being delivered.
Learn More
Full EU goods-in guidance is available here:
https://www.scale3pl.co.uk/goodsin-eu
Customs declaration uploads can be submitted here:
https://www.scale3pl.co.uk/customs-declarations
Following the correct process helps ensure your stock arrives quickly and becomes available for sale without delay.

