Client KPI Dashboard

Scale3PL is pleased to introduce our Client KPI Dashboard, designed to provide full transparency into your fulfilment performance and operational efficiency.

We understand that as a growing eCommerce brand, visibility over your fulfilment operation is critical. Our KPI Dashboard gives you a clear, real-time view of how your orders are being handled, helping you make informed decisions and maintain confidence in your logistics partner.

The dashboard provides key performance metrics across your account, including total orders processed, parcels shipped, and items handled, giving you a complete picture of your operational volume. These metrics are broken down by month, allowing you to track growth trends and understand how your business is scaling over time.

One of the most important areas we focus on is accuracy. Our dashboard highlights your picking accuracy, ensuring that the right products are picked and dispatched every time. We also track damage rates, so you can see how your goods are being handled within our warehouse. These metrics are based solely on Scale3PL operational performance, meaning you get a clear view of our service quality without external factors such as courier delays affecting the data.

In addition to accuracy, we also measure On-Time Despatch performance, giving you visibility on how consistently your orders are shipped within agreed timelines. This is a key indicator of operational efficiency and is essential for maintaining strong customer satisfaction.

To make the dashboard as user-friendly as possible, we’ve included simple filters that allow you to view your data by client and month, making it easy to drill into specific periods and review performance in detail.

Security and data protection are also a priority. Each customer dashboard is fully restricted to authorised email addresses, ensuring that you only see your own data. This allows us to provide transparency while maintaining strict confidentiality across all clients.

Our KPI Dashboard is continuously updated using data from our internal systems, ensuring that the information you see is accurate and up to date. While the dashboard provides a strong overview of performance, our team is always available to discuss the data in more detail and support you with any operational improvements.

At Scale3PL, we believe that great fulfilment is built on visibility, accountability, and continuous improvement. The Client KPI Dashboard is a key part of that approach, giving you the insights you need while reinforcing our commitment to delivering a high-quality, reliable service.

If you would like access to your dashboard or have any questions about the data, please contact the Scale3PL team.